Shipping policy

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items. 

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.

Estimated Delivery
As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at ccity-support@usa.net.

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

RETURNS AND REFUND GUARANTEE

For items received that are not as described in our listing and/or defective items, we cover the return shipping cost to replace the item..

All returns must be in its original packaging and received condition.  Refund requests must be made within 10 days of the delivery date.

RETURNS AND EXCHANGE POLICY

For non-defective items that are received in original condition, we charge a 30% restocking fee. We will send to the buyer a return label as soon as we receive your request. After we receive the returned item, we will process your refund minus the 30% restocking fee.

If an incorrect address was used when ordering and your order is returned to us, the buyer can request that we ship the order to the correct address or request a refund. Buyers will be responsible for shipping and handling fees to cover the cost of reshipping. Requests for refunds due to incorrect shipping addresses will not include the original shipping costs. In addition, there will be a 30% restocking fee deducted from the refund.

All return requests must be made within 10 days of the delivery date and returned in its original packaging and original condition.

Unison Market has the right to refuse return requests that are passe the 10 days allowed after delivery. 

Email us at ccity-support@usa.net and include:
•    Name
•    Order Number
•    Reason for requesting a refund